What's included with every Novisto platform subscription?

Every customer gets a dedicated Onboarding Manager to configure the platform and train your team, plus a dedicated Customer Success Manager who supports you across ESG, Carbon, and Risk for the life of your subscription—both included as standard, not billed separately.

How is Novisto Advisory different from hiring a consulting firm?

Unlike a consultancy that bills hourly and builds a one-time deliverable, Novisto Advisory is scoped, specialized support that lives on the same platform your team already uses—so the work doesn't end when the engagement does. It's built for specific high-stakes moments, not to replace your day-to-day team.

When should we bring in Advisory instead of relying on our Customer Success Manager?

Your CSM supports day-to-day adoption and ongoing platform value. Advisory is for scoped, specialized work that goes beyond that—like a formal gap assessment against ESRS, live stakeholder facilitation for a Double Materiality Assessment, or a readiness package ahead of a major regulatory transition.

Can Advisory help with a first-time CSRD report or a major regulatory transition?

Yes. The Readiness Package is built specifically for this: a workshop, recurring office hours, and a bank of analyst hours to support your team through the transition, rather than a one-time session that leaves you on your own afterward.

The Novisto Platform

Services & Advisory

Great software is the beginning, expert guidance is the difference

Every Novisto customer gets a dedicated Onboarding Manager and Customer Success Manager. When extra support or bandwidth is needed, our advisory services team brings specialized expertise in ESG, carbon, risk, and more.

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Two layers of support, one team you can count on

Access expert support as part of your platform, with additional services available on request to support your specific needs.

INCLUDED

Onboarding

A dedicated Onboarding Manager gets you up and running fast—configuring the platform and training your team to be self-sufficient from week one.

INCLUDED

Customer Success

A dedicated Customer Success Manager stays with you across ESG, Carbon, and Risk—driving adoption and ensuring ongoing value.

OPTIONAL

Advisory Services

Specialized sustainability expertise for scoped, high-stakes work—regulatory transitions, gap assessments, stakeholder engagement, and more.

Advisory services for your sustainability journey

Knowledge Building Workshop

A tailored regulatory briefing—like a simplified walkthrough of ESRS—for teams that need to get up to speed fast. Our lowest-commitment entry point, available standalone or bundled.

Readiness Package

Ongoing support through a major transition: a workshop, recurring office hours, and a bank of analyst hours. Built for continuity, not a one-off engagement.

Gap Assessments

A formal, line-by-line comparison of your current state against a standard or framework—ESRS, GRI, IFRS/SASB—with documented findings and next steps.

Reporting Quality & Benchmarking

Reporting quality assessments, peer benchmarking, ratings and rankings prioritization, questionnaire response support, and third-party research verification.

DMA Stakeholder Facilitation

For assessments that need more than in-platform surveys, Novisto runs live stakeholder interviews directly—high-touch, bespoke facilitation for your Double Materiality Assessment.

Data Collection Support

Extra capacity for lean teams and tailored advisory packages, scoped to your specific needs. For work that goes beyond our scope, we'll point you to a trusted advisory partner.

How Novisto stacks up

Them
Hand you a login and disappear
Novisto
Experts work alongside your team from day one
Them
Charge you for every support question
Novisto
Core support comes standard—you only pay for expertise when you choose to go beyond the platform
Them
Limit you to online robo-help
Novisto
Real people you can get on the phone, when you need
Them
Advisory services that leave you dependent
Novisto
Advisory built on a trusted platform that gives you control and ownership.

Customer Success Stories

Discover how the Novisto Services team helps our customers succeed every day.

C.A.T. GroupServices

“What I appreciate most about Novisto is their availability. They’re always there when we need support or guidance, whether it’s a quick question or strategic advice on our ESG reporting. It truly sets them apart.”

Ziad KhourySustainability Lead

Read the Case Study

First Financial BankServices

"We wouldn't be anywhere without the Novisto implementation and support teams who offered us expert counselling and guidance."

Roddell McCulloughChief Corporate Responsibility Officer

GBLServices

"A defining characteristic we liked about Novisto was the ability to deliver state-of-the-art service with a customer support team we worked really well with."

Francois PerrinHead of ESG

PagerDutyServices

"My favourite part of Novisto is really the team. They are active partners in building a community of practitioners and helping the field solve global challenges"

Head of ESG & Sustainability