How a Leading Incident Response Software Provider Cut S&P Global CSA Reporting Time by 50% with Novisto

The Incident Response Story - In a Nutshell

1. THE CHALLENGE: Critical ESG metrics and narratives were trapped in fragmented communication channels like Slack, emails, and Word documents, making comprehensive reporting a time-consuming and disjointed process.
2. THE SOLUTION: Implementing Novisto to establish a single, auditable source of truth that unites both quantitative ESG data and qualitative narrative in one centralized platform.
3. THE OUTCOME: A 50% reduction in the time required to complete the rigorous S&P Global Corporate Sustainability Assessment (CSA), alongside empowered cross-functional collaboration with Investor Relations and Legal teams.

The Risk of Scattered Data and Siloed Narratives

For modern technology companies, ESG reporting is no longer just a compliance exercise; it is a critical component of investor relations, corporate reputation, and long-term strategic growth. However, executing a cohesive ESG strategy requires highly organized data.

As Asheen Phansey, Head of ESG and Sustainability, took stock of the company's reporting infrastructure, he identified a common but critical bottleneck: information fragmentation.

When preparing for rigorous disclosures, sustainability teams don't just need numbers; they need context. They need the qualitative narrative that explains the metrics. Prior to Novisto, this combination of data and narrative was scattered across the company's digital footprint.

• Fragmented Channels: Critical ESG data points, policy updates, and progress narratives were buried deep in Slack threads, email chains, and disconnected Word documents.
• Lack of Centralization: Without a central repository, the ESG team was forced to act as data-chasers, manually hunting down information from various department heads during reporting season.
• The Narrative Gap: Gathering quantitative metrics is only half the battle. Synthesizing the qualitative narrative to explain those metrics to investors and evaluators was incredibly difficult when the context was trapped in siloed communications.
• Reporting Fatigue: The sheer manual effort required to aggregate and verify this scattered information drained valuable time that could have been spent on actual sustainability initiatives.

"A lot of the data and the narrative that we were gathering that we needed to use for reporting, was in emails and slacks and, in various word documents. And we really didn't have a central place where a lot of those metrics and narrative were stored."

— Asheen Phansey, Head of ESG and Sustainability

A Single Source of Truth for Data and Context

To overcome these operational hurdles, the company needed an ESG data management software that could do more than just house spreadsheets. They needed a platform capable of capturing the full picture—both the hard numbers and the strategic narrative behind them.

By onboarding Novisto, Asheen and his team fundamentally transformed their approach to ESG data governance. The implementation focused heavily on breaking down silos and creating a unified workspace for multiple stakeholders.

• Centralizing Metrics and Narrative: Novisto provided a unified environment where the quantitative data and the qualitative story could live side-by-side, ensuring that every metric was fully contextualized and ready for disclosure.
• Inviting Cross-Functional Collaboration: The platform’s intuitive design allowed the ESG team to bring critical stakeholders—specifically from Investor Relations (IR) and Legal—directly into the system to collaborate on responses in real-time.
• Creating an Auditable Trail: By moving out of Slack and email, the company established a secure, centralized, and transparent audit trail, ensuring that all data points could be easily verified by internal teams and external evaluators.

Halving Reporting Time and Forging Strategic Partnerships

The impact of centralizing their ESG data into Novisto was felt immediately, most notably during one of the corporate world's most demanding reporting frameworks: the S&P Global Corporate Sustainability Assessment (CSA).

By leveraging Novisto's unified platform, the company shifted from a reactive, manual data-gathering process to a proactive, collaborative reporting strategy.

• 50% Reduction in CSA Reporting Time: The S&P Global CSA is famously rigorous, requiring hundreds of data points and detailed policy narratives. With all information already centralized in Novisto, the team cut the time it took to complete the assessment in half.
• Empowered Legal and IR Teams: ESG is a team sport. Because Novisto acts as a single source of truth, the Investor Relations and Legal teams could confidently log into the platform, review the data, and co-author responses, ensuring that all disclosures met the highest standards of corporate governance.
• A Community-Driven Partnership: Beyond the software itself, the company found a true strategic partner in the Novisto team. The implementation was supported by experts who not only understand the current state of ESG but are actively shaping its future.
• Future-Proofed for Global Challenges: By building a scalable data foundation, the ESG team is no longer bogged down by administrative data-chasing. They are now positioned to look ahead, utilizing Novisto's insights to tackle broader global sustainability challenges.

"We now have a single source of truth for all of our ESG data and narrative... we were able to leverage it to do the S&P Global Corporate Sustainability assessment, and we cut down the time it took for us to do the assessment by 50%."

— Asheen Phansey, Head of ESG and Sustainability